High Remote Service Cost
Projects distributed across cities can lead to high costs for site surveys, installation, troubleshooting, and maintenance.
Full-Lifecycle Customer Enablement Services
From Pre-Sales to After-Sales,
Supporting Customer Success Over Time
Covering pre-sales, in-sales, after-sales, field service, factory audit reception, and installed-base maintenance, REASEED helps customers reduce remote service, equipment maintenance, and project management costs.
7x24hService response
80%+Remote service cost savings
70%Maintenance cost reduction
Long-termSpare parts support
Service Truly Begins After Delivery
Project-based display equipment requires more than product delivery. It also needs ongoing support for on-site installation, cross-region maintenance, customer factory audits, and installed-base upgrades.
Slow On-Site Issue Response
After equipment goes online, customers need fast issue location and service recovery when abnormalities occur.
Factory Audits Can Be Difficult
Channel or project customers may require factory support for audits, witness testing, and documentation.
Costly Installed-Base Upgrades
Older equipment, discontinued models, and non-REASEED devices often face costly complete-unit replacement.
Full-Process Sales and Production Coordination
From requirement communication to on-site acceptance, REASEED provides dedicated service support throughout the project process.
- Requirement research
- Solution design
- Sample testing
- Production tracking
- Installation acceptance
- After-sales response
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Pre-sales
Requirement Confirmation and Solution Validation
Before project launch, REASEED supports requirement research, solution design, and sample testing to clarify product needs, application scenarios, and delivery plans.
- In-depth requirement research
- Professional solution design
- Free sample testing
Clarifying direction before the project begins.
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In-sales
Production Tracking and Project Coordination
During production, REASEED provides progress tracking, dedicated project team coordination, and on-site installation guidance to keep milestones controlled and communication efficient.
- Real-time production progress tracking
- Dedicated project team with 1-to-1 coordination
- On-site installation guidance and acceptance
Keeping execution more controllable during the project.
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After-sales
Response Support and Continuous Upgrades
After delivery, REASEED provides fast response, long-term spare parts supply, and equipment upgrade support for stable long-term operation.
- 7x24h rapid response
- Long-term spare parts supply
- Equipment modification and upgrade
Keeping service continuous after project delivery.
Two-Side Services for Industry Projects
REASEED supports both end-project field service and customer factory audit reception, helping partners reduce service cost and build customer trust.
Nationwide Cross-Region On-Site Service
For cross-region deployments, REASEED can go directly to end-project sites as agreed, providing one-stop support from survey to maintenance.
- Site survey
- Installation and deployment
- Troubleshooting
- Maintenance service
- Spare parts replacement
80%+
Remote service cost savings
Helping customers reduce travel, labor, and service organization costs for cross-region projects.Professional Factory Audit / Witness Reception
Supporting customers in hosting their end customers for factory audits, with system documents, production process materials, first-article records, and related support.
- End-customer factory audit reception
- System document support
- Production process presentation
- First-article documentation
- Witness test support
Confidential ReceptionNo proactive contact with end customersStrict confidentiality is maintained throughout. REASEED does not proactively approach or convert customers' end customers.
Installed-Base Maintenance Services for All Brands
Regardless of brand or equipment source, REASEED provides fault diagnosis, repair, modification, replacement planning, and system upgrade services to help reduce complete-unit replacement costs.
Instead of replacing complete units by default, REASEED first identifies root causes and offers lower-cost repair or upgrade paths.
Fault Diagnosis for All Brands
Whether or not the device is a REASEED product, fault root causes can be traced.
- Fault detection and cause location
- Repair / modification / replacement recommendations
- Avoiding costly complete-unit replacement
Installed System Upgrade Service
Installed equipment issues are handled at the smallest maintainable unit where possible.
- Replace only faulty parts
- Compatibility modification for legacy lines and discontinued models
- Lifecycle outsourcing for display system maintenance
70%+
Maintenance cost reduction
Replacing only faulty parts helps reduce complete-unit replacement and downtime loss.
Long-Term Service Assurance Mechanism
Dedicated project teams, spare parts systems, technical archives, and response mechanisms support stable long-term operation of customer projects.
Dedicated Project Team
Project managers, technical engineers, and after-sales personnel respond together.
Spare Parts Assurance
Long-term spare parts supply supports equipment repair and upgrades.
Technical Archives
Product documents, fault records, and maintenance data are retained for future service.
Rapid Response
A 7x24h service response mechanism helps shorten issue handling cycles.
A Long-Term Partner from Delivery to Maintenance
REASEED supports not only product delivery, but also project implementation, remote service, equipment maintenance, and system upgrades.
Easier Service
Full-process support from pre-sales to after-sales.
More Controlled Cost
Reducing remote service, complete-unit replacement, and long-term maintenance costs.
Longer-Term Cooperation
Supporting spare parts supply, upgrades, and lifecycle maintenance outsourcing.
Contact Us
Building B, Konka Guangming Technology Center, No. 288 Xingxin Road, Guangming District, Shenzhenyishi@reaseed.com(0755)2698 1890
